Terms & Conditions
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products which are obtained directly from our suppliers in Germany. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us, all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
Product Images / Specifications
In the event that a product is listed with an inaccurate image or with an incorrect specification due to a typographical error or information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect information whether or not the order has been confirmed.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with Stripe, Paypal or UK credit cards only. On the order you must provide us with your exact address that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
Terms of Payment
For Credit Account - The buyer shall make payment in full for the goods within 30 days from the last day of the month in which the invoice was produced. In the event of a default payment from the buyer, 'Meridian Ltd.' shall be entitled to suspend all further deliveries without notice.
Price Match Guarantee
We will always try our best to beat our competitor’s website UK price. The competitor’s product must be brand new, identical to ours, and offered on the same terms. The competitor must have stock ready for delivery. We must be able to verify the competitor’s price and stock position. We’ll match the price of a product; not delivery charges or other services. Cannot be used with any other offer.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumers statutory rights.
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Meridian Architectural Ironmongery (Services) Ltd. must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Meridian Architectural Ironmongery (Services) Ltd. , and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund, provided it is in pristine condition in its original box and packaging. The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received. There should be no damage, all parts, items should be returned, all packaging must be included and the packaging must not be defaced in manner. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us. Only complete products will be accepted. All products must be returned complete, unused and undamaged. Adequate packaging must be used to return the goods. Items that are not securely wrapped and received will be returned in the same manner. We reserve the right to reject any items that do not meet the criteria laid out herein. A restocking fee of 10% of the original Product value will be charged on ALL returned goods. 'Made to Order' items can NOT be returned.
If you think that the product you have purchased is faulty you should advise us and then return the product to our returns department at:
Meridian Architectural Ironmongery (Services) Ltd.
Meriden, West Midlands,
Upon receiving the product our quality department will check to detect any faults. If we find any faults with the product we will either offer a full refund or an alternative replacement depending on the circumstance. If the product you have returned is non-defective we will not refund carriage charges applied to the initial order or pay for the cost of returning the items to us. A restocking fee of up to 25% is charged on returns, which prove to be non-defective. The restocking fee is non-negotiable.